At Watch Box US, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

Eligibility for Exchange

You may request an exchange if:

• The item is received damaged or defective.
• You received the wrong product.
• The product is unused, in its original condition, and in its original packaging.
• The exchange request is made within 14 days of receiving your order.

Items that show signs of use, damage caused by the customer, or are missing original packaging may not be eligible for exchange.

Non-Exchangeable Items

The following items are not eligible for exchange:

• Products that have been used or damaged after delivery.
• Items without original packaging or accessories.
• Clearance, sale, or promotional items (unless received damaged or incorrect).
• Gift cards or digital products (if applicable).

Exchange Process

To request an exchange:

1. Contact our customer support team at support@watchboxus.com within 14 days of receiving your order.
2. Include:
   • Your order number
   • A description of the issue
   • Clear photos of the product (if damaged or incorrect)
3. Our support team will review your request and provide return instructions if your exchange is approved.

Shipping Costs for Exchanges

• If the exchange is due to a damaged, defective, or incorrect item, Watch Box US will cover the replacement shipping costs.
• If the exchange is requested for any other eligible reason, the customer is responsible for the return shipping costs and any applicable shipping fees for the replacement item.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please notify us within 48 hours of delivery. We will work quickly to resolve the issue by sending a replacement or offering another suitable solution.

Processing Time

Once we receive and inspect the returned item, exchanges are typically processed within 3–5 business days. Replacement items will then be shipped using your selected shipping method.

Contact Us

If you have any questions about our Exchange Policy or need assistance with an exchange request, please contact us:

Watch Box US

Customer Support Email: support@watchboxus.com

We appreciate your trust in Watch Box US and are committed to providing a smooth and hassle-free shopping experience.