At Watch Box US, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our Refund & Return Policy below.

Return Eligibility

You may return an item if:

• The return request is made within 14 days of receiving your order.
• The product is unused, unworn, and in its original condition.
• The item is returned in its original packaging with all accessories included.
• You provide proof of purchase or your order number.

Returns that do not meet these conditions may not be accepted.

Non-Returnable Items

The following items cannot be returned:

• Used or damaged items caused by customer misuse.
• Products returned without original packaging.
• Clearance, sale, or promotional items (unless damaged or defective).
• Gift cards or digital products (if applicable).

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please include:

• Your order number
• Photos of the item
• Photos of the packaging
• A brief description of the issue

We will review your request and arrange a replacement or refund if applicable.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your payment provider.

Please note that shipping charges are non-refundable, unless the return is due to our error (such as receiving the wrong or a defective item).

Return Shipping Costs

• If the return is due to a damaged, defective, or incorrect item, Watch Box US will cover the return shipping costs.
• If the return is for any other eligible reason, the customer is responsible for the return shipping costs.

Order Cancellations

Orders may be canceled before they are processed or shipped.

If your order has already been shipped, you will need to follow our standard return process after receiving the package.

Late or Missing Refunds

If you have not received your refund:

1. Check your bank account or payment method.
2. Contact your credit card provider or bank, as processing times may vary.
3. If you still have not received your refund after several business days, please contact us.

How to Request a Return

To request a return or refund, email us at support@watchboxus.com with:

• Your order number
• Reason for the return
• Photos of the product (if applicable)

Our support team will provide you with the next steps and return instructions.

Contact Us

If you have any questions regarding our Refund & Return Policy, please contact us:

Watch Box US

Customer Support Email: support@watchboxus.com

We appreciate your business and are committed to providing a fair, transparent, and hassle-free return and refund process.